Hello Nora,
are we talking about the URL launchpad.support.sap.com?
Under this URL I can see at the top of the page a drop-down menu with item "Solutions".
If I directly enter a Note number here, I receive a list of SAP Notes as a result, the first one being the Note which I have searched for.
Can you check whether it works for you?
Best regards,
Laszlo