Hi,
@Anand: Sorry, but (Z)SOLMANREQ does not have the ITSM CRM WEB UI Workcenter and for that reason not the "create" button in the Search screen.
Furthermore the Workcenter roles are not helpful, as the user can already open the Workcenter and these roles do not have any functional Auth Objects inside. Its only for the visibility of the Workcenters.
@Ulf:
Could you please check if you have assigned ZMIN as PROCESS_TYPE in DNO_CUST04 and as well if you have ZMIN assigned to your Auth Object CRM_ORD_PR?
If this is already correctly assigned in your system, it could be something with the outbound plugins of your business role/technical role. Which business role are you using? SOLMANPRO or ZSOLMANPRO? Have you also copied the Navigation bar profile? If yes, please copy it again to e.g YSOLMANPRO and assign it to the business role which youre using - maybe something wasn't correctly copied at first time.
Regards,
Robert