Our Developer debugged the issue and found as follows:
Cause
According to some google articles issue can be cause by user doing personalization that fails
What we found
2 of 6 queries in tale POWL_ACT_QUERY were flagged as inactive
Resolution
Using SA38 executed program POWL_D06 with userID and Application FIFTV-POWL-TRIPS.
This reset the two inactive queries to active. User issue is resolved